Contact Center
In highly competitive and mature markets, customer experience is usually the main element on which companies rely to differentiate themselves from their competitors. Customer relationship is now fundamental for any brand in achieving its strategic and financial objectives.
While all companies agree that customer relationship management (CRM), long misunderstood as a cost center, is a value driver, many companies are still struggling to establish a true CRM culture and choose the right tools.
Aware of this situation, we have built a global approach to our business support offer. Irrespective of their size, we apply the DTE process:
Diagnosis-Processing-Evaluation
Diagnosis |
Here we identify at which level you use CRM in your strategy |
Processing |
Together we choose the right tools according to your strategic objectives, your budget and we accompany you in their implementation as well as their use. |
Evaluation |
this is about steering the performance of customer relationship management. |
One of the essential tools in a project to build an exceptional customer experience is the contact centre. We assist you throughout this project in :
- The determination of missions: Loyalty, intelligence assistance, commercial development, etc. ;
- The choice of location: outsourcing, insourcing, mutualisation
- The operational implementation ;
- Performance management
Centre de contact certifié COPC
We perform the following missions all over the worl :
Outbound contacts
- Prospection/Book appointments
- Qualification and animation of customer database
- Telesales
- Telephone administration of questionnaire
- Poll/Survey
- AFTER-SALES SERVICE
Backoffice
- File processing
- Management acts
Inbound contacts
- Customer Service
- Information
- Claims management
- Order taking / reservation
- AFTER-SALES SERVICE
WEB Tips
- Information
- Support
- AFTER-SALES SERVICE