CARE omnichannel CRM

MY CLIENT IS EVOLVING, HOW CAN I FOLLOW HIM?

Likely to want to interact with brands and demand thIncreasingly mobile and connected, customers everywhere are e same quality of contact.

The diversification of communication channels is forcing companies today to better manage their CRM. They need to be in tune with their customers, avoid disruptions in the customer journey and master all channels: mobile, social networks, e-commerce sites, etc.

To meet the need for centralized exchanges, we developedCARE.

Our CARE omnichannel CRM centralises data from all the communication channels used by customers and allows you to control the continuity of the customer journey and the various preferred channels.

Benefits

  • Overcoming data silos
  • Improving customer knowledge through a 360° view of the customer
  • Dematerialisation of customer complaint processing
  • Better use of data.
  • Optimal use of customer feedback
  • Improved profitability of the company.

Functionality

  • Channel management
  • Customer record feedback
  • Alerts and notifications management
  • Survey
  • Complaints management
  • Information collection form
  • (KYC)

Reporting

  • Statistics per channel of chats and conversations carried out via the CRM;
  • Ticket management statistics (opening period, processing time, resolution rate, etc.);
  • Number of customers contacted;
  • The channels most used by customers;
  • Ticket type statistics (account opening, blocked account, support, etc.).

Dashboard

  • Ticket tracking and management dashboard;
  • Complaints management dashboard;
  • Customer follow-up dashboard (number of customers followed up, number of requests processed, etc.);
  • Etc.

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